Terms and Conditions

1. Who I am

These terms govern contracts for services offered on reframia.com between me, as the provider, and you, as the client.

Provider:
Valerie Baráková
Business ID (IČO): 06367364
Registered office: Cínová hora A 6370, 669 02 Znojmo, Czech Republic
Registered in the Czech Trade Register (živnostenský rejstřík)
Email: valerie@ccnrmethod.com
Website: reframia.com

I am not registered for VAT.

Reframia is the brand under which I provide services based on CCNRmethod®.

2. Consumers and business clients

You are a consumer if you conclude the contract outside the scope of your business or profession. Consumers have additional rights under consumer protection law, in particular the right to withdraw from the contract (section 8) and the right to out-of-court dispute resolution (section 12).

If you conclude the contract as a business, for example under your company or business ID, the provisions that apply only to consumers do not apply to you.

3. Services

Pattern Audit. A two-hour one-to-one online call, with preparation beforehand and a written analysis afterwards. The price is 200 €. You get the result itself during the call. The written analysis is a summary of it, and I send it to you within 14 days after the call at the latest. Usually it takes a few days.

1:1. Personal work with me, available by invitation only. The scope, number of sessions, price and schedule are always agreed individually by email before the contract is concluded.

CCNR AI. Currently in preparation and not offered for sale. These terms will be updated before it opens.

4. Nature of the services

The services are practical training with an educational and mentoring character. They are not healthcare, psychotherapy, psychological or psychiatric care, diagnosis or crisis intervention, and they are not a substitute for any of these.

If you are going through an acute mental health crisis, have thoughts of harming yourself or need medical help, please contact a doctor, a crisis line or the emergency services in your country.

Results differ from person to person. I do not guarantee any specific personal, professional, business or financial result.

Client stories. The client stories on this website come from people who have worked with CCNRmethod and are published with their consent. Some names have been changed at the client's request. They describe individual experiences and are not a promise of the same result.

5. How the contract is concluded

1. You send an application through the form on the website. The application is not binding for you or for me.
2. I read it and reply by email. If the service is a good fit, I send you a booking offer with the service, price, date or way of scheduling, payment instructions and a link to these terms.
3. The contract is concluded when you confirm the booking by replying to my email.
4. After you confirm, I send you the invoice and payment details.

Before confirming, you can check all details in the offer. If anything is wrong, reply to my email and I will correct it.

The contract is concluded in English. I keep our email correspondence and the version of these terms that applied when the contract was concluded. You receive them by email and can ask me for a copy at any time.

6. Price and payment

All prices are final. As I am not registered for VAT, no VAT is added.

If you are a business client from another EU member state, the service may be subject to the reverse charge mechanism, which means you account for VAT in your country.

You can pay by bank transfer or by card through a Stripe payment link, which I send you by email on request. The price is paid in advance, before the service is provided, unless we agree otherwise. You receive the invoice by email.

Using means of distance communication (email, video call) does not cost you anything beyond the usual rates of your own internet or phone provider.

7. Scheduling, rescheduling and cancellation

Calls take place online by video call. You receive the link and any preparation instructions by email. You need a working internet connection, a device with a camera and microphone, and access to your email.

You can reschedule the call free of charge if you let me know by email at least 48 hours before the agreed time. If you cancel later or do not attend without letting me know, the call is treated as delivered, unless something serious prevented you from attending and you tell me without undue delay.

If I need to reschedule, I will offer you a new date. If none of the new dates suit you, I will refund the full price.

This section does not affect your statutory right to withdraw from the contract under section 8.

8. Right of withdrawal (consumers)

If you are a consumer, you can withdraw from the contract without giving any reason within 14 days from the day the contract was concluded.

To withdraw, send me a clear statement by email to valerie@ccnrmethod.com or by post to the address in section 1. You can use the model withdrawal form at the end of these terms, but you do not have to. The deadline is met if you send your statement before the 14 days end. I will confirm receipt without undue delay.

Services provided within the withdrawal period. I only start providing the service within the 14-day period (for example sending preparation materials or holding the call) if you expressly ask me to. You can do so in your email confirming the booking. My booking offer tells you in advance what this means for your right to withdraw. In that case:

• If you withdraw after I have started but before the service has been fully provided, you pay a proportional part of the price for what was provided up to the moment you withdrew.
• If the service has been provided in full at your express request, and you acknowledged beforehand that you lose the right to withdraw once the service has been fully provided, you can no longer withdraw.

The Pattern Audit is fully provided when the call has taken place and I have sent you the written analysis.

Refund. If you withdraw, I will refund everything you paid (reduced by the proportional part under the rules above, if it applies) without undue delay and no later than 14 days from receiving your withdrawal. I use the same payment method you used, unless we agree otherwise. You do not pay any fees for the refund.

9. Defects and complaints

If the service was not provided as agreed, for example the call did not take place for reasons on my side or you did not receive the written analysis, you can make a complaint by email to valerie@ccnrmethod.com. Please describe what was wrong and what solution you would like.

I will confirm receipt of your complaint, settle it without undue delay and no later than 30 days from the day you made it, and confirm in writing how it was settled. Depending on the situation, I will provide the missing part of the service again, reduce the price, or, if the defect is substantial, you can withdraw from the contract.

Dissatisfaction with a personal result is not a defect if the service was provided as described.

10. Use of materials

The written analysis and any materials I give you are for your personal use. You may not publish, sell or share them with third parties without my written consent. CCNRmethod® and the method's materials are protected by intellectual property law.

Calls may not be recorded by either side without the other side's consent.

11. Liability

I am responsible for providing the service in the agreed scope. I am not responsible for decisions you make on the basis of the service, or for a call being impossible because of technical problems on your side.

For business clients, my liability for damage is limited to the price paid for the service, except for damage caused intentionally or by gross negligence. Consumers' statutory rights are not limited by this section.

12. Out-of-court dispute resolution (consumers)

If we have a dispute that we cannot settle directly, you can turn to the body for out-of-court resolution of consumer disputes:

Česká obchodní inspekce (Czech Trade Inspection Authority)
Štěpánská 567/15, 120 00 Praha 2, Czech Republic
adr.coi.cz

If you live in another EU country, the European Consumer Centre Czech Republic (www.evropskyspotrebitel.cz) can help you with a cross-border dispute.

13. Supervisory authorities

My business activities are supervised by the trade licensing office competent for my registered office. Consumer protection is supervised by Česká obchodní inspekce (www.coi.gov.cz). Personal data protection is supervised by Úřad pro ochranu osobních údajů (www.uoou.gov.cz).

14. Personal data

How I process personal data is described in the Privacy Policy on reframia.com.

15. Governing law and changes

These terms and our contract are governed by Czech law. If you are a consumer living in another country, this does not deprive you of the protection given to you by the mandatory provisions of the law of your country of residence.

I may update these terms. The version that applied when your contract was concluded always applies to that contract.